Terms of service

Prices

Prices are shown in DKK or EURO. All prices include Danish VAT of 25%. Prices do not include any service fees, payment fees or delivery charges. Orders may be subject to local taxes and/or import duties at your own expense.

HEIM reserves the right to change the price of a product without notice.

 

Payments

We accept Visa, Eurocard, MasterCard, American Express, and debit cards (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases) as well as Apple Pay & Google Pay. All payments must be verified by a secure code. The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund. HEIM does not charge additional fees for card payments.

 

Order Confirmation

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions, items can be out of stock. Should this happen you will be informed by e-mail.

 

Security

For the safety of your personal information, we use SLL encryption on all data to and from the site. Data is transferred using secure SSL encryption, this means that no unauthorized person can see your card details.
When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.

Further we have also activated HSTS Secure which ensures the connection is encrypted and prevents potential attackers from accessing or impersonating our site.

 

Returns

The order must be returned within 14 days from you receive the order if you regret the purchase.

The items must be in its original, unused, unaltered and unwashed condition and be returned with original tags and packaging. You must complete the Returns Form and place it in the box. If there is no return label or a note with the order number, we will not be able to refund the payment. You will receive an e-mail once we have processed your return with confirmation and info about your refund. The refunds can take up to 14 days to process.

Please send returns to:

HEIM CPH
Jægersborg Allé 35
2920 Charlottenlund
Denmark

The shipping cost of returning is at the buyer's expense. When you ship the item, always make sure you have proof that the item has been shipped - for example, a receipt from the post office or the freight forwarder. You are responsible for the item until it is returned to us and confirmed by e-mail.

You are also welcome to come by the store and drop off the return there (address as above).

The return policy does not apply for business customers.

 

Warranty

There is a 2 year warranty on all products sold on www.heimcph.dk. This warranty covers manufacturing faults only, not "wear and tear" from regular use. Please contact us at info@heimcph.dk if you have a warranty claim, including order number, photos of the claim area and a description of the claim. We primarily change the goods with a new one, or if the item is out of stock we will reimburse you for the product.

 

Colors & Images

We strive to reproduce colors and textures of our products as accurately as possible. However we can not guarantee that the pictures shown in the web-shop accurately reflect reality. Due to differences in display settings on your computer etc. colors may vary slightly.

 

Force Majeure

We reserve the right to invoke force majeure in situations where this is applicable.

 

Other

If you are under 18, you must have parental permission to order from HEIM. Any attempt at fraud will be prosecuted and reported to the police. We reserve the right to cancel a purchase if fraud is suspected.

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          Governing Law

          The terms of use are compiled in accordance with Danish law and the Danish courts will have exclusive jurisdiction.