Refund policy

Returns

The order must be returned within 14 days from you receive the order if you regret the purchase.

The items must be in its original, unused, unaltered and unwashed condition and be returned with original tags and packaging. You must complete the Returns Form and place it in the box. If there is no return label or a note with the order number, we will not be able to refund the payment. You will receive an e-mail once we have processed your return with confirmation and info about your refund. The refunds can take up to 14 days to process.

Please send returns to:

HEIM CPH
Jægersborg Allé 35
2920 Charlottenlund
Denmark

The shipping cost of returning is at the buyer's expense. When you ship the item, always make sure you have proof that the item has been shipped - for example, a receipt from the post office or the freight forwarder. You are responsible for the item until it is returned to us and confirmed by e-mail.

You are also welcome to come by the store and drop off the return there (address as above).

The return policy does not apply for business customers.